Get in touch
Cade answers the phone. That is the whole system.
No call centre, no ticket number. If it is easier to show him the problem than describe it, the FaceTime inspection is free and gets scheduled the same business day.
Send the details
Tell him what you are seeing and where. If you know which room, which corner, or roughly when it started, include that, because it usually decides what the first visit needs to cover.
Would you rather show him than type it?
The free FaceTime inspection means you walk the problem area on camera and get an answer without waiting for an appointment.