Virtual consultations
Show him the problem without waiting for an appointment
Fill in the form and somebody will contact you to schedule a day and time by the same business day. If you need help immediately, calling is faster.
Call back form
Tell him which service you are asking about and roughly what you are seeing. Mention in the message whether you would prefer FaceTime or a plain phone call, and he will work to that.
Half off the first service
There is a half-price initial service promotion running, and a discount for essential workers on top of it. Mention both when you speak to him.